The LongPen™ solutions can be incorporated into current banking processes, and require no retraining and no changes to current business practices.
The LongPen Transactional Masterfile™ System provides a higher level of security and compliance than face-to-face transactions.
LongPen Signature Solution™ increases customer contact without increasing Bricks and Mortar expenses.
LongPen Signature Solution™ increases corporate revenue and expands the bank's geographic footprint.
LongPen Signature Solution™ is an easy way to increase compliance with Sarbanes Oxley, PIPEDA, and other record keeping requirements.

Banking

Retail banks and brokerage firms are waging an ongoing battle to find and keep customers - individuals with the potential to grow their accounts and assets as they progress through life.

Developing these relationships depends upon offering excellent customer service and the ability to provide the right product mix for the customer's needs. So it makes sense to arm staff with the tools and technologies to ensure customer loyalty and maximum product cross-sell ratios.

While keeping costs down and ROI up, the challenge is to provide staff at the local branch level who have deep product expertise and advisory capabilities.

The LongPen Signature Solution™ meets these challenges in a simple and cost effective manner by providing video conferencing between Subject Matter experts (SME's) and clients, extending the pool of customers that each SME can reach.

It also provides a legally binding and totally secure method to execute contractual documents in both paper-based and electronic formats.

Who is LongPen™ for?

LongPen™ is for those who are dissatisfied with the current logistical problems associated with obtaining hand-written legal signatures.

Our product is the world's first video conferencing enabled remote signing technology, which provides the ease of digital signatures with the security of RealWET™ signatures. But unlike products from Verisign or Adobe, it is not limited to a digital solution, as it supplies legal signatures to paper-based documents from any distance.

We have combined or created the software and hardware and security technology necessary to provide long distance legal signatures, while fulfilling all compliance requirements.

Product benefits:

Increases customer contact
Increases cross- and up-sell opportunities
Lowers HR and training costs
Centralizes operations and processing
No investment in servers or other IT costs is required

Case study:

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Introduction:

A financial services client operates a Banking Kiosk model in a number of retail branch locations, staffed by junior on-site personnel. The client's strategy to broaden and deepen the customer base in the most cost-effective manner could be solved by deploying a LongPen Signature Solution™.

Situation:

The client has been operating Kiosk branches for several years. These locations include Automated Teller Machines and are staffed by on-site personnel. They provide basic banking services for existing clients, as well as Account Opening Services for new clients. Cross- and up-sell opportunities are limited because of too little training of on-site personnel and restricted capabilities of the Automated Teller Machine systems.

Solution:

The client could deploy a LongPen™ enabled Video Call Centre, coupling video conferencing technology with the LongPen Signature Solution™. By providing video conferencing based banking to these kiosks, the client is able to centralize subject matter experts, greatly increasing the value they could bring to clients. And further centralizing of staff can reduce HR and training costs, allowing a higher level of knowledge to be provided to video-based sales reps. As a result, cross- and up-sell opportunities are enhanced, increasing revenues for the client.